Welcome to Side Hotel Transfer! By using our services, you agree to comply with the terms and conditions outlined in this document. These terms are designed to ensure that both parties have a clear understanding of their rights and responsibilities while using our transfer services. Please take the time to read through these terms carefully.
Introduction
Side Hotel Transfer provides transportation services designed to meet the needs of travelers visiting the Side region. These services include airport transfers, hotel transfers, private transfers, group transfers, and other related services. By using our website and booking our services, you are agreeing to abide by the terms set forth in this agreement.
General Terms
Acceptance of Terms
By accessing or using Side Hotel Transfer’s services, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our services or website. These terms may be updated periodically, and you are responsible for checking them regularly.
Modification of Services
Side Hotel Transfer reserves the right to modify, suspend, or discontinue any of its services at any time. We also reserve the right to update or modify these terms at our discretion. It is your responsibility to regularly check this page to stay informed about any changes.
Booking and Payment
Making a Booking
To use our transfer services, you must make a booking through our website. When making a booking, you agree to provide accurate and complete information, including the pick-up location, drop-off location, and any other relevant details. You must also ensure that all travelers are informed about the transfer details.
Payment Terms
All bookings must be paid in full at the time of booking unless otherwise agreed upon. We accept various payment methods, including credit/debit cards and online payment services. Payments are processed securely through our trusted payment gateway.
Cancellations and Refunds
If you need to cancel your booking, please do so at least 24 hours before your scheduled pick-up time. Cancellations made within 24 hours may incur a cancellation fee, which will be deducted from your refund. Refunds will be processed within a reasonable period, depending on the payment method used.
Use of Services
Proper Use of Services
By booking a transfer, you agree to use Side Hotel Transfer’s services only for lawful purposes. You must not use the services for any illegal, fraudulent, or unauthorized activities. We reserve the right to refuse service if we believe that you are using our services inappropriately or unlawfully.
Passenger Responsibilities
As a passenger, you are responsible for ensuring that you and your belongings comply with the local laws and regulations. You must also ensure that you are ready for pick-up at the agreed-upon time and location. Any delays caused by passengers will not result in compensation, and additional charges may apply for any waiting time beyond the specified duration.
Excessive Luggage and Special Requests
If you have excessive luggage or special requirements, such as the need for a child seat, please inform us in advance. We will do our best to accommodate your requests, but additional charges may apply for special arrangements. Side Hotel Transfer is not responsible for any damage to your personal belongings during transport.
Privacy and Data Protection
Personal Data
When you make a booking with Side Hotel Transfer, we collect personal information, including your name, contact details, and travel information. This information is necessary for us to provide the best service possible. Your data is stored securely and only used for the purposes of providing our services, processing payments, and sending you important updates related to your booking.
Third-Party Services
We may use third-party services to process payments or provide additional services, such as hotel bookings or excursions. These third-party services are subject to their own terms and conditions, which you should review when using their services. Side Hotel Transfer is not responsible for the services provided by third parties.
Liability
Limitation of Liability
While Side Hotel Transfer takes every precaution to ensure your safety and comfort, we cannot be held liable for any delays or inconveniences caused by factors beyond our control, such as traffic, weather conditions, or accidents. We are also not liable for any loss, injury, or damage to your belongings during the transfer.
Force Majeure
In the event of a force majeure, such as natural disasters, strikes, or other events that prevent us from providing services, Side Hotel Transfer will not be held responsible for any disruption to your booking. We will do our best to assist you in finding alternative transportation solutions if necessary.
Prohibited Activities
Prohibited Behavior
Passengers are not permitted to engage in any of the following activities during the transfer:
- Consuming illegal substances or alcohol (unless otherwise permitted).
- Disrupting the comfort or safety of other passengers or the driver.
- Engaging in any illegal activities.
- Damaging the vehicle or equipment.
Any violation of these terms may result in the immediate termination of the transfer service without a refund.
Dispute Resolution
Arbitration
Any disputes arising out of or relating to these terms of use will be resolved through binding arbitration in accordance with the laws of Turkey. Both parties agree to submit to the jurisdiction of the competent courts in Antalya for any legal matters that cannot be resolved through arbitration.
Governing Law
These terms of use are governed by and construed in accordance with the laws of Turkey. By using our services, you agree to comply with all applicable laws and regulations.
Contact Us
If you have any questions about these terms or need further information, feel free to contact our customer service team at Side Hotel Transfer. We are here to assist you and ensure your experience is as smooth as possible.